Zakiyya Bham's Return and Refund Policy for Danessa Myrics Beauty Products

1. Return Policy:

• Eligibility for Returns:
  • Products must be returned within 30 days of purchase.
  • Items must be unused, unopened, and in their original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
• Non-Returnable Items:
  • Products that have been opened or used.
  • Items marked as "Final Sale" at the time of purchase.
  • Gift cards.
• Return Process:
  • Contact our customer service at info@zakiyyabham.co.za to initiate a return.
  • Once your return is approved, you will receive instructions on how to send the product back.
  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

2. Refund Policy:

• Refund Eligibility:
  • Refunds will be processed for products returned in accordance with our Return Policy.
  • Refunds will be issued to the original payment method used at the time of purchase.
• Refund Process:
  • Once the returned product is received and inspected, you will be notified via email about the status of your refund.
  • If approved, the refund will be processed within 7-10 business days.
• Partial Refunds:
  • Partial refunds may be granted for items not in their original condition, damaged, or missing parts not due to our error.

3. Exchanges:

• We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

4. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact us immediately at info@zakiyyabham.co.za with details and photos of the defect.
• We will provide instructions for returning the defective product and will cover the return shipping costs.
• A replacement product or full refund will be issued upon verification of the defect.

5. Contact Information:

• For any questions or assistance, please contact our customer service team at info@zakiyyabham.co.za.

Thank you for shopping with us!

 

Zakiyya Bham’s Shipping Policy for Danessa Myricks Beauty Products

1. General Shipping Information:

• We offer nationwide shipping within South Africa.
• Orders are processed within 1-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates:

• Free Shipping:
  • We offer free standard shipping for all orders over R500.00.
• Standard Shipping:
  • For orders under R500.00, a flat shipping fee of R50.00 will apply.
• Delivery Time:
  • Due to the products being imported from Europe, please allow up to 6 weeks for delivery.

3. Order Tracking:

• Once your order has shipped, you will receive a tracking number via email to monitor your package's journey.

4. Shipping Address:

• Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

5. International Shipping:

• Currently, we do not offer international shipping outside of South Africa.

6. Contact Information:

• For any questions or assistance, please contact our customer service team at info@zakiyyabham.co.za.

Thank you for shopping with us!